FAQs Categories

Welcome, how can we help you?

We warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with the best encryption software in the industry – SSL. You can choose one favorite from the payment methods below.

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

To speeding up your shopping process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

We accept payments by Credit Card, Debit Card, we do not handle cash in any case. 

For any special arrangement, please call/email us in advance and we still can help you arrange cash payment, only if it is the only mean for you to pay.

Yes, you can use pro-forma invoice. Please contact info@sotastyltd.com if you want to use pro-forma invoice.

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact info@sotastyltd.com to notify us about the problem. We can help you manage the order manually.

All discount codes that you can redeem will be sent via email. To apply the discount, enter the code at checkout before you process your payment.

Packages may be damaged in transit. We will report this to related shipping carrier and process a refund or replacement for you after investigation. Please take photos and email us at info@sotasty.com. Notification of any damage must be made in writing with 7 actual days of delivery.

If your order has not been shipped, you may cancel it by contact us ASAP. Please call us immediately instead of email.

Once order has been shipped, your orders can not be cancelled.

Refunds normally take to 5-10 working days to process. The amount of payment will show up in your bank account/credit card which was used to place the orders. 

Your order will be ready to ship after 24-48hours from the moment it is created.

We ship via PBT, the delivery time depends on your area;

– North Island: 1-3 ‘working days’

– South Island: 2-4 ‘working days’

–  For areas that are Out of Service or Rural please allow a further 2-4 working days.

*WORKING DAYS refers to Mon-Fri only and do not include any Public Holiday in New Zealand, so please be aware of Public Holiday when making your purchases.

Your tracking number will be sent via email once your order is dispatched.

– Please use the tracking link on the email or visit https://www.courierpost.co.nz/track/track-and-trace to search for your tracking details.

NOTE: It may take up to 24 hours for your tracking information to update on the Courier Post Track & Trace website.

Yes! At checkout, select a ‘Pickup Instore’ option,

Your order will usually be ready within 24 hours. Once your order is ready, we will send you a ‘Ready for Collection’ email letting you know to head to the selected store. Please wait for this email, for our team members to confirm that your goods are ready to avoid any disappointment.

Please bring your ID when you pick up your items.